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  • What is your refund policy?
    NO REFUNDS All sales are final unless an artist cancels or reschedules. CANCELLED AND RESCHEDULED EVENTS If you would like a refund for a cancelled or rescheduled event, please contact us as soon as possible as refunds can only be issued for up to 90 days after your purchase. After 90 days, you will receive a credit for the value of your ticket to use for another show. CANCELLATIONS Cancellations will be posted on this website / on our box office answering service (570) 325-0249 as soon as information becomes available. Every effort will be made to contact all ticket holders via phone or e-mail. During ticket sales we ask for phone and e-mail contact information for this reason. RESCHEDULING In the event of rescheduling tickets are transferred to the newly rescheduled date. MESSAGE TO 2020 TICKETHOLDERS We apologize, but we can no longer issue refunds for shows that were cancelled due to the covid-19 pandemic in 2020.
  • Where can I buy tickets?
    You can purchase advance tickets online at, at Soundcheck Records in downtown Jim Thorpe, or by calling our box office Monday - Thursday. On the day of a show, you can purchase tickets at Soundcheck Records up to an hour before the show or at the venue once doors open.
  • Can I pick up my tickets at the theater?
    Yes. If you would like your tickets held at the theater, specify “will call” when you purchase them. The tickets will be waiting for you at the venue once doors open.
  • I ordered print-at-home tickets but I can’t print them. How do I get in?
    You can show the tickets on your phone or come to the box office the night of the show and request new tickets.
  • Where do I park?
    There is no parking available at the Opera House. Parking is available in the municipal lot behind the train station. Parking is free after 5pm. The Opera House offers a free shuttle service to and from the parking lot, starting when doors open.
  • How does the shuttle service work?
    Our free shuttle van starts running when doors open. The shuttle picks patrons up at the entrance to the municipal parking lot behind the train station. The service also runs after the show to take patrons back down to the parking lot.
  • Do you have an elevator to the balcony?
    The Opera House does not have an elevator to the upstairs balcony level.
  • Are there age restrictions for shows?
    Anyone under 21 must be accompanied by an adult who is 24 or older. We do not permit children under four. No guests under 18 are permitted at comedy and burlesque events.
  • Do you serve food or drinks?
    We have a bar that serves beer, wine, and mixed drinks. We also have a concessions bar which serves soft drinks, water, and snacks. We do not allow outside food or drinks.
  • Is there a dress code?
    We do not have a dress code. Casual attire is fine for all shows.
  • What can/can't I bring to the venue?
    No large bags, outside food or beverages, weapons, or drugs are allowed into the venue. Animals are not permitted except service animals.
  • Do you have accessible seating?
    Yes. We have two accessible seats on the floor level. Each accessible seat comes with a neighboring companion seat.
  • Can I stand up or dance?
    Yes. There is space open in front of the stage for standing and dancing during the show.
  • Are any seats obstructed?
    We think that every seat in the Opera House is a good seat. However, for some of our shows, the front row seats may be blocked by people standing or dancing. If this is an issue, please contact us and we will help you find seating with an unobstructed view.
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